Southwest Washington Vacations from $363

No sign on the building should have prepped us… The front desk was unmanned. There was a sign stating to call a room # for assistance. We did so and after a few minutes a rep arrived, sat down and asked “reservation?” No greeting. I provided our name, she said “ID.” I gave her ID. Next was “CC or cash for deposit”. No explanation of amount, simply “CC or cash.” She printed a paper, wrote an X and pushed it at me. I asked “Do you need a signature?” A clipped “yes”. My career has been in customer service and I was astounded at this “first customer impression.” So much so that I asked her name: Hannah. Hannah is better suited for a non-customer facing job. On a bright note, the room was clean. The toilet did not function well and the shower was slow to drain, but that’s not a maid issue (other than reporting to maintenance). Complimentary in-room coffee was nasty, but the machine appeared to be clean (always do a self clean too; don’t ask why, take my word and just do it). There was only one small soap. If you decide to book, bring along a shower soap. The “complimentary lobby coffee” was a machine which appeared unused in months. Checkout was worse than Hannah. The man was extremely inconvenienced at our ringing him to the desk at 10:00AM. He irritated me so I requested a receipt to simply inconvenience him. Yeah, whatever. You (almost) get what you pay for; it was clean. Don’t know the name of the place as the sign was covered. There was an Under New Management sign.

I loved my stay here, centrally located and great walking score. The restaurants in the hotel are delicious and we loved the breakfast! Wifi was fast, and gym was lovely. Will be back

Great staff. The hotel is

it was okay for 1 night... nothing great, clean though... the elevators are painfully slow

Room is in a fabulous location. Likely can’t ask for better. Perfect size for 2. Communication is great. Listing doesn’t mention NO AC. I don’t ever think to look for that. To me AC is assumed. Wrong. Luckily it wasn’t very hot. So we didn’t have any issues. There was an oscillating fan. Lastly. The shower head doesn’t tilt down so I had difficulty with it since I’m short. All that being said, I’d book them again if I needed this location.